Tone and Colour. All products may be subject to colour variations,
even within the same production batch, depending on the fact that
our products are made of natural raw materials, cements and oxides
for which a colour variation is normal; any colour differences are
not to be considered as defects but as characteristic of the products
themselves.
Appearance and Density. The degree of sandblasting or honing
and any other processing of the material may not be identical between
the different products even within the same production batch.
Each individual product is subject to a tolerance of 5% under the
nominal size of a meter and 3% for measures equal to or greater than
the nominal size of a meter.
Exhibitions/Samples. The exhibition and sampling materials are
intended to provide an approximate overview of the product and are
not bound from an aesthetic point of view with respect to the material
delivered. The passage of time, weather conditions and the variability
of the raw materials can change the appearance of the product
displayed and make it different from a new production.
Images. The images and photographs in catalogues, price lists and
advertisements are intended to provide an approximate overview of
the product. The colours and workmanship of the materials represented
must be considered as general and approximate indications
of the product and are not binding with respect to the material delivered.
The colour of the products shown in the images contained in
the catalogue may seem different from the product contained on the
pallets or in boxes due to the light and atmospheric conditions of the
context in which the images were taken. This applies to all images
in the catalogue.
Efflorescence. All cement based reconstructed stone products may
show the presence of surface efflorescence due to the recrystallisation
of soluble salts. It manifests itself as a whitish patina on the
surface of the product and may in some places reduce the colour of
the product. If present, this becomes more evident when the surface
dries because calcium carbonate has low solubility in water. This is a
natural occurrence that is entirely beyond our control. Efflorescence
does not in any way compromise the technical characteristics of
the product or its intended use and tends to diminish and disappear
over time. Efflorescence does not automatically originate from the
product, but may derive from other elements in contact with it: the
product may be merely a “vehicle” for the salts that are the source of
the phenomenon and that migrate from the substrate to the surface
of the product. If the blemish persists, under extreme conditions of
humidity and at least one year after installation, cleaning products
can be used in certain cases which help to eliminate efflorescence but
do not guarantee that the problem will not reappear if it is intrinsic
to the environment as a result of humidity or infiltration. In any case,
before proceeding, it is essential to carry out a test on the product
to verify results.
Humidity. It is recommended that you do not leave the material
stored outside in open or damaged packaging as the accumulation
of acidic and calcareous rainwater may affect the surface and cause
stains that are not easy to remove.
Maintenance and Cleaning. For routine maintenance, use clean
water and, if necessary, a neutral soap. Do not use solvents and avoid
the use of high-pressure cleaners that are too powerful on the products,
as aggressive use could damage and ruin the surface of the
materials. The use of de-icing salts and solvent-based or acid-based
solutions on all products must be avoided.
Internal Cleaning. If the product is stained, the stain must be removed
immediately to prevent the spilled substance from entering
the product. For areas particularly subject to stains such as kitchens,
bathrooms or places such as restaurants, it is advisable to carry out
special treatments, after installation and before entering the premises,
to waterproof and protect the product.
Further Remarks. Carobbio reserves the right to modify the raw
materials and production techniques in order to improve the product
and in situations where it is not possible to obtain such materials,
without any obligation to notify the customer as long as the product
is not aesthetically altered and complies with current legislation.
Every purchase of material from Carobbio implies the full acceptance,
on behalf of the customer, of the general conditions of sale indicated
on the current price list.
Any complaints must be upheld by letter within eight days from the
date of receipt of the material. The purchaser must check the quality
and quantity of the goods at the time of delivery: any defects in
the product must be reported to the supplier before installation. The
supplier will replace the defective parts but cannot be held liable
for any labour costs for the removal and replacement of the parts
or other charges.
The installed product shall be considered as duly accepted: any
post-installation reports shall not be taken into consideration since if
there was a visible defect it should have been detected and reported
prior to installation; any visible defects found after installation cannot
be traced back to the manufacturer, but result from an unsuitable use
of the product or events caused by third parties who have intervened
in the handling of the products. Carobbio cannot be held responsible
for damages caused by third parties as a result of post-installation
work. It is the responsibility of the customer to communicate this
information to all persons who will be dealing with the material purchased.
It is the customer’s task and responsibility to verify the suitability of
the products for the uses and purposes for which they are intended.
Claims will be examined and eventually accepted under the following
conditions:
– Copy of the purchase invoice or equivalent document in PDF format
– Article, Model and Number of defective products
– Declaration of the Type of defect or malfunction highlighted
– 4 Photographs: in the original position of application or installation
with at least 4 angles of the part where the defect(s) persist(s).
N.B. Any attempt at repairing made by unauthorised personnel or by
any other person in general demonstrating improper use will result
in loss of warranty. Moreover, the removal of the product is only
required after having documented and received the authorisation of
return by Carobbio Srl.
A communication from Carobbio Srl will be sent within 10 days of
receipt of the report, if correctly requested, and the warranty will take
effect and the end customer will have 30 days to return the product
at their own expense to the address indicated for this procedure.
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